SATISFACTION
SURVEY
Customer Name:
Contact Person:
Phone Number:
Date of Visit:
Sales Person:
Service Person:
Order Number:
1. Was your service/installation provided to you within the time you were promised?
1
Missed Expectations
2
3
Meet Expectations
4
5
Meet Expectations
Don't Know
2. How courteous, attentive, and responsive was our service staff who provided the services?
1
Not at all
2
3
4
5
Very
Don't Know
3. Did our service staff fully understand your needs prior to arriving at your facility?
1
Not at all
2
3
4
5
Very
Don't Know
4. How satisfied were you with the quality and workmanship of the service performed?
1
Very Dissatisfied
2
3
4
5
Very Satisfied
Don't Know
5. What degree of confidence did/do you have in the knowledge/professionalism of your sales person?
1
Not Confident
2
3
4
5
Very Confident
Don't Know
6. Was your salesperson responsive and easy to contact?
1
Not Responsive
2
3
4
5
Very Responsive
Don't Know
7. What is your overall satisfaction with the products and services provided by Central Indiana Hardware?
1
Very Dissatisfied
2
3
4
5
Very Satisfied
Don't Know
Comments:
