SERVICES

At CIH, we understand that keeping your facility’s mechanical and electronic access control systems functional is crucial. That’s why we offer a full array of service and maintenance programs.

All of our factory-trained technicians possess the knowledge and equipment necessary to service any product we offer. With CIH as your provider, you can be confident that all repairs are done professionally, and at competitive rates.

EMERGENCY SERVICES AND REPAIR

We take pride in our fast response to your emergency needs. Our in-house service staff is trained to inspect, troubleshoot, and repair your manual or electronically operated doors as well as any hardware related failures when you need them, 24/7.

ON-DEMAND SERVICE

On-demand service allows customers to schedule repairs at their convenience. Additionally, service for general maintenance is provided at competitive rates and may be pre-arranged to help minimize business disruption. After hours service is also provided, if needed.

PREVENTATIVE MAINTENANCE

Through experience, we at CIH understand the importance of minimizing door and hardware downtime. Our Preventative Maintenance Program offers an operational review of the entire opening to ensure proper functionality. During this time, our skilled professionals will adjust and lubricate parts as necessary, tighten any loose fasteners, and take notes of any items that cannot be modified to meet industry standards.

PREVENTATIVE MAINTENANCE

FIRE AND EXTERIOR DOOR ASSEMBLIES

Fire and Exterior Door Assemblies are particularly critical in today’s environment. Over the last few years, several tragic fires have led to significant revisions of the model codes and standards related to fire doors. To minimize failures and improve reliability, NFPA 80 states, "Fire door assemblies shall be inspected and tested not less than annually, and a written record of the inspection shall be signed and kept for inspection by the Authority Having Jurisdiction (AHJ)."

As a means to aid our clients through this process, CIH offers complete assessments of fire and exterior door assemblies. We will electronically document the condition of each opening, prepare a full report with photographs, apply survey labels to the openings, and present our findings back to you in a comprehensive binder.

The Preventative Maintenance and Survey Program includes:

  • Check fire doors and frames for proper tags and labels
  • Check fire door hardware for proper labels
  • Check fire doors and frames for physical damage
  • Check to assure that hinges are secure
  • Check fire doors for self-closing and self-latching
  • Check to assure that coordinator (if provided) functions properly
  • Check to assure that fire doors have not been modified improperly
  • Check fire doors for improper use of hardware
  • Check door gaps for code requirements
  • Check surrounding area for obstructions that may interfere with fire door operation
  • Check all gasketing for damage and fastening

The Fire/Exterior Door Program can be provided annually or bi-annually and scheduled at your convenience.

TURN-KEY SERVICE AGREEMENT

To minimize repair bills and budget maintenance costs, many of our customers choose Turn-key Service Agreements. These agreements are tailored specifically to your needs and provide coverage for emergency service, on-demand service, and preventative maintenance to help keep your door, hardware, and access control systems working properly.

LOCKSMITH SERVICES

At CIH, we provide locksmith services exclusively for commercial and institutional clients. Experienced and certified professionals execute our locksmith services. We are fully capable to maintain or upgrade your existing key system using conventional or interchangeable core products from industry leading manufacturers.

Your master key system can be maintained, and your records are securely stored at our facilty, guaranteeing years of serviceability. Key control software and electronic key record logs are also available, if needed.

If you require a higher level of protection from key duplication or bumping, we recommend one of our patented systems to give you added security.

Whether you are looking to re-key a single lock, or upgrade your entire campus to a new and custom designed key system, CIH is ready to serve you at your location or with our on-site lock shop.

SITE ASSESSMENTS

While working directly with you and your staff, our dedicated team can provide industry-leading consultation for complete and accurate site surveys and facility assessments for your door, commercial hardware, and access control requirements. CIH’s trained staff can assist you in choosing the correct materials, products, and designs to achieve your specific requirements while serving all your fire and life-safety requirements—at no charge. Our inside sales associates are available to assist you with any questions or immediate demands. And, since our services are independent of any manufacturer, we provide assurance of complete focus on the needs of your project.

KEY SYSTEM CONSULTING

A well designed key system should provide the right mix of convenience and control. At CIH, our Key System Consultants have the ability to meet your customized security requirements, while offering you the best balance between security and convenience.

Planning the key system involves evaluating several factors prior to designing the system. Typically these would include such things as the number of departments, quantity of doors by area, common areas, and staff access/use. Once this information is gathered and evaluated, the system schematic can be created. The key system schematic is an illustrative layout of your customized key system that defines the current system structure and enables future expansion. The process can be completely facilitated by our Key System Consultants utilizing proven methods to help walk you through the entire process.

After your system is designed, proper key control policies must be implemented to ensure maintenance of your systems integrity. A proper key policy will track the type and quantity of physical keys you possess, the employees who possess keys (key holders), how each door is keyed, and how many doors are operated by each key. Our Key System Consultants will be glad to help guide you in choosing the proper level of key control policy that is right for your facility and recommend the best method of managing your key system--at no charge.

ELECTRONIC SECURITY CONSULTING

There are many different types of access control systems, and CIH has the experience to help you navigate through the technology to get what is right for your facility's needs. Today’s systems can be set up as stand-alone systems, but many of the state-of-the-art systems available today are network-based or wireless. Typically, the most economical/cost effective solution involves selecting the right product and technology mix, based on your facilities unique needs/requirements.

If you have an existing facility, our security experts can visit with you to understand your requirements, survey your facility, design the appropriate solution, and present it back to you for your approval. For new facilities, we can specify the appropriate solution and fully coordinate with the various divisions/trades.

SPECIFICATION WRITING SERVICES

Our architectural clients demand the highest quality because their reputation is riding on every project they design. At CIH, our Architectural Hardware Consultants have the professional experience required to fully prepare Division 8 and 10 specifications for projects of any size and scope. With our years of experience, we have had the privilege to work with architects and general contractors on a wide range of projects including commercial office buildings, primary and secondary education facilities, hospitals and healthcare facilities, and high-tech industrial facilities.

The objective of our specification writers is to produce a quality spec that captures both the architect and owner’s requirements. With our experienced staff, we can meet the design requirements of your project while guaranteeing that all life and fire safety codes are met and conform to local and national building codes and ADA requirements.

CIH also has the capability to prepare fully integrated electronic access control systems for our architectural clients. We can prepare this specification completely coordinated with the Division 8 (Doors, Frames, and Hardware) and Division 16 (Electrical). Our specification writers have the expertise to minimize any conflicts between Divisions thereby allowing our clients to get the most comprehensive and cost effective results.

Finally, since we specialize in providing Division 8 and 10 products and services to the construction community, we can offer budgetary pricing for your project.

All of our Architectural Services are provided at NO COST to our discriminating clients.



Service and Install
Our factory trained technicians are ready to help you with any product we offer